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cs@backyardstuff.com

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cs@backyardstuff.com


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Product Return Policy

Our goal is your satisfaction. Be assured that we will make every effort to insure that your shopping experience at backyardstuff.com is fair, value-packed, honest and enjoyable.

 Returns:

The customer may elect to return an item(s) purchased from backyardstuff.com at his or her discretion, and for any reason. The following provisions will apply to any such return.
       Customer must first obtain a Return Authorization number from backyardstuff.com
       Item(s) must be returned in original factory packaging
       Item(s) must be in unused saleable condition
       Customer is responsible for all shipping charges related to transaction (both directions)
       A 20% restocking fee will be charged to the customer for the return
       Item(s) must be returned within 30 days of original ship date, with the exception of purchases made after Thanksgiving as Christmas gifts, this will be extended until January 15th.

Special Order and Custom Made items cannot be returned.

Note: If you are requesting a return, please do so by email to cs@backyardstuff.com

Damaged items:

Always inspect your items immediately upon receipt for any damages or missing parts.

Any item(s) purchased from backyardstuff.com that arrive in damaged, or otherwise unusable condition, will be replaced free of charge by backyardstuff.com.

Product received in damaged condition will be replaced immediately upon notification to Backyardstuff  by email to cs@backyardstuff.com. Only if damaged product received by customer is Out of Stock (for more than 30 days), or otherwise not available for replacement, will credit be issued instead of replacement product. Notification of damage must be received within three days of receipt of order.

 

No returns or refunds will be made after 30 days. For warranty issues after 30 days, please contact the manufacturer, we will assist you with obtaining their contact info if needed.

 


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